No refunds. No treatment will be provided during these calls. The consultation is an interview process which includes in depth paperwork, preparation videos and a 60 minute zoom meeting with our therapist on staff before the sessions take place. This guides us to help determine which session package is best for the client. We have a extraordinary success rate in changing peoples lives. So the consultation helps determine if we are a good fit before moving forward. Consider this meeting much like a comprehensive examination or a consultation to a lawyer. We do not diagnose or treat disease. These calls are for information only.